We have the original emails or letters containing the following customer comments:
"So to sum up – your service is professional, efficient and friendly. Can’t ask for more than that and I’m in the service trade myself (I’m a copier engineer) so I know great service when I see it."
"I'd also like to thank you and the team again for the excellent service that I have received. Kept me informed throughout, proactive and professional. Well done."
"I just wanted to say thank you to you and your team for doing such a great job.
Very happy customer! 5 stars!"
"I would like to thank-you folks at Genserve for your professional and efficient service - Onkyo chose very well appointing you their support partner."
"The team at GenServe are extremely helpful, they offered to collect the unit the same day, kept me up to date with the progress of the repair and sent it out for delivery the day it was ready. It would be a pleasure to deal with them again."
"Thanks very much for efforts, so refreshing to deal with competent company and personnel for a change,and very obligingly."
"May I say a huge thank you for the recent repair on my av unit. From start to finish the service was fast and above all the staff were polite and helpful. A credit to the audio visual community."
"I have received nothing but excellent customer service from the guys and girls who I have had contact with from Genserve. I found them to be very helpful and polite and never once felt like I was being a burden to them even when calling close to closing time. I also appreciated your call last Saturday as it was totally unexpected and very welcome."
"I telephoned Samsung at about 10:41 AM and by 15:00 the next day your engineer had replaced the faulty capacitors, free of charge courtesy of Samsung, [The GenServe Engineer] even vacuumed the dust out of the back of the TV, what an amazing service.
There is only one number I will ever call if I ever have any other issues, yours."
"I just thought I would send you a quick message to let know how happy we are with the level of service we received recently from you and the team at Genserve following a fault with our Samsung TV. The engineer who attended (sorry I didn’t get his name) was very knowledgeable and he did a fantastic speedy job at swapping out the screen."
"What can I say, fantastic service very smooth.
Please pass my thanks on to the entire team for a very quick turnaround."
"May I just say how professional and speedy a service I received from ONKYO… and the team at Genserve, an absolute pleasure to deal with"
"Received speaker by 09.00 this morning. Many thanks for your excellent service." Peter
"On the rare occasions that we have to involve Genserve in a service issue, we have always had superb service from you." Nick
"We … use the services of Genserve LTD based in Swindon UK. We are provided with a top drawer service from ALL staff and this includes repair work, delivery service and importantly communication. Their technical advice we experience over the phone for both us and our customers is second to none." Karl
"I should like to express our thanks for the timely and very efficient way you dealt with the breakdown of our Samsung television." Peter
"Sounds great and yours and Genserve's Service where excellent - I will continue to recommend Onkyo and Genserve to everyone I know." Chris
"Thank you very much …, excellent service."
"Many thanks again to all the Onkyo Team and Genserve Team." Phil
"Once again you guys have come up trumps" Will
"Just a quick note to say thank you very much for dealing with my amp so promptly and professionally." Gary
"Just a quick email to thank you and the rest of the staff for collecting, fixing and returning my amp in such a polite, professional and speedy fashion I am very grateful." Chris
"Having my much missed receiver back I was pleasantly surprised, not only has the display been repaired but a detailed receipt by yourselves on further attention to the receiver. This included a HDMI modification ( which I have been reading about having problems ) but also firmware updates. The unit was also returned clean and packed in the original box.
I would like to thank all staff involved for a fine job. I will spread the word and feel comfortable to use your services in future." Pasquale
"Many thanks for your helpful telephone advice earlier this afternoon regarding cable for the Onkyo 709. Can I also say that your PR … was brilliant." Peter
"I would like to thank you for the work undertaken and in particular the professional and friendly approach of the engineer […] who attended. It is increasingly rare nowadays to find good engineers and receive such a high level of service and both the coordination of the visit and the engineer who attended are a credit to your business." Geoff
"Just a couple of lines to say thanks for your swift repair service yesterday." Alan
"….able to pass on my sincerest thanks for a job well done." Ian
"I was recently visited by [a GenServe Engineer] who fixed my Samsung T.V. (job number 628 789). I just wanted to say I was very impressed with the service I received, and would like to ask that you pass on my thanks to [the Engineer]." Matthew
"Just wanted to say thanks to your team both for the way you handled my issue and the engineer visits…..the customer service to date has been great…..your service from phone to home has been exemplary. In a market where poor service dominates you stand out." Colin
"I would also like to praise Genserve in Swindon for their help and efficiency. Very pleasant people to deal with, smart engineers, it made my annoyance at having a faulty television which cost me £529.00 much less painful." Marilyn
"…thank you and Genserve for a great service you did with my amp. The turnaround time was fantastic and the amp now works perfectly." Andrew
"Many thanks for your comprehensive reply, I am most grateful… Your reasons & solutions regarding the HDMI handshake were excellent suggestions." Carl
"You did exactly what you said, exactly when you said you would."
"Thanks very much for an excellent service!" Gary
"Many thanks to you both for the prompt and courteous service, and thanks to the workshop for the speedy repair." Darren
"Thanks very much for your clear instructions – it clearly let them fault find onboard to what would appear to be a satisfactory conclusion. Again another example of good service from Genserve." Tim
"I just wanted to say thank you for sorting this out for me quickly."
"I just wanted to drop you an email to say I have been extremely happy with the repair work you carried out on my Onkyo TX-SR606…..I only sent the device to you on Friday and had it back yesterday, an extremely fast turn-around. Please pass on my thanks to your engineers. I'd also like to say your customer service team …. have been great, very helpful and polite."
Some examples of customer feedback to Samsung about GenServe:
"Very efficiently dealt with and timescales clearly communicated and met."
"My overall experience with the service that was provided to me was outstanding and would highly recommend a Samsung product"
"Everyone is extremely polite and helpful and fault repaired quickly and efficiently"
"Took control by being positive, did what you said you would do in the time you said. Very professional."
"Genserve were very helpful and the man was very nice and did his job well."
"Overall response time and efficiency was excellent - no complaints."
"Very quick and professional. Excellent service."
"Very polite and helpful."
"Quick and straight to the point. Excellent service."
"Explained what the problem was and very customer friendly."
"He was very polite and extremely respectful of my home and furnishings."
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01793 886 333