business-support

Business Support Services

Repairs are only part of the services we can provide! For manufacturers, distributors, retailers, insurers and organizations with a lot of AV equipment, we can also:

  • Manage your returns and repair process for the UK and Ireland, allocating returns authorisations and arranging collections from you, another business or an end-user
  • Take as much or as little responsibility for authorising repairs as you wish – we’ll apply your rules (and advise you on them)
  • Repair and return, repair as graded product, replace
  • Help you establish rules for whether to repair, replace or credit most cost-effectively
  • Report to you on failure modes and repair details
  • Manage stockholding of new and graded product and shipments out as directed by you
  • Give you your own branded access to our on-line booking and progress monitoring system
  • Give you summary repair reports and invoicing
  • Provide on-line, e-mail and telephone technical support

    Contact us and we’ll create a solution which works for you and your customers!

    01793 886 333

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